Refund & Returns Policy

Active Return & Refund Terms

✓Return or exchange within 7 days of delivery.
✓Mattress seal must be unopened.
✓Defective or damaged in transit? Free replacement.

7-Day Return Window

You may return or exchange most items within 7 days of delivery, provided they are in their original, unused condition with all original packaging intact.

Mattress-Specific Policy

For hygiene reasons, mattresses cannot be returned once the factory polythene seal has been removed. If you discover a manufacturing defect upon unboxing — before removing the seal — we will arrange an immediate free replacement.

Factory Defects

Any product confirmed to have a factory defect will be replaced at no cost. Please document the defect with photos upon delivery and contact us within 48 hours of receipt.

Refund Processing

Approved refunds are processed within 5–10 business days via the original payment method. Bank transfer refunds may take an additional 2–3 business days to reflect.

Non-Returnable Items

Custom-sized mattresses and items that have been used, modified, or damaged after delivery are not eligible for return.

How to Initiate a Return

Last updated: Smart Best Brands Customer Care